As a company we have no wish to be intrusive. We are fully committed to your privacy.

As such, it is our policy to only collect the absolute minimum of personal data.

 

The only personal data we require from you is that which is necessary to: 

A. Create a basic user account on Soniccouture.com

B. Complete a transaction when purchasing software from us. 

We do not store any of your credit card information, so certain personal data is required by our payment processor (Paypal Inc) to verify your identity and authorise the purchase.

The personal data we collect from you :

• Contact details (required by our payment processor, Paypal Inc.): name, email, telephone number and shipping + billing address;
• Order history
• login password
• IP address + cookie preferences to ensure the site functions well for you as a user.
• Support Form: Computer Platform + OS (optional)

Analytics & related Web technologies:

We use Google Analytics software to collect information about how you use Soniccouture.com. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

• the pages you visit on Soniccouture.com
• how long you spend on each Soniccouture.com page
• how you got to the site
• what you click on while you’re visiting the site

We (Soniccouture.com) automatically collect the following information about visitors to our website

• IP Address
• Date/Time
• Operating System
• Browser ID
• Language
• GeoIP (country from which the visitor is located)
• Landing Page
• Referrer page
• Exit page
• Click tracking
• FAQ Interaction
• Time On Page
• Search Terms
• Downloads

Cookies:

Cookies are small text files that are stored on your computer or mobile device when you visit a website.  They allow the website to recognise your device and remember if you've been to the website before. Cookies are very common web technology, and are widely used in order to make websites work more efficiently, as well as providing information to the owners of websites. Cookies are used to measure which parts of the website people visit and to customise your experience. Cookies also provide information that helps us monitor and improve the website's performance.  You can read more about the different types of cookies that we use on this website on this page.: www.allaboutcookies.org

Personalised advertising

We use advertising services, including Google Ads, to promote Soniccouture products and reach people who may be interested in our software instruments.
Where permitted by applicable data protection laws, we may use information about our existing customers, including email addresses and purchase history, to help us understand which audiences are most likely to be interested in Soniccouture products.
Where we have an appropriate lawful basis and any required consent, we may securely share customer identifiers with advertising partners such as Google to:
- Create audiences of existing Soniccouture customers.
- Help identify potential new customers with similar interests and purchasing behaviour.
- Improve the relevance and effectiveness of our advertising campaigns.
- Measure the performance of our advertising.
Customer identifiers provided through Google Customer Match are processed according to Google's applicable data protection and advertising policies.
You may object to the use of your personal information for direct marketing, including associated profiling, at any time by contacting Soniccouture. Where processing relies on consent, you may withdraw that consent at any time.
For more information about how Google uses information for advertising, please see Google's Privacy Policy.

 

What we will NOT do

• sell or rent your data to third parties
• We do not sell your personal information to third parties. We do not share your personal information with third parties for their own independent marketing purposes. Where permitted by applicable law, we may share limited customer information with advertising service providers acting on our behalf, as described in the Personalised Advertising section of this policy.
• We will ONLY share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

How long we keep your data

We will only retain your personal data for as long as:

• You are an active user of our software
• the law requires us to: this means that we will only hold your personal data for a minimum of 1 year and a maximum of 7 years if you have never purchased anything from us.

You Have The Right:

• To be provided with a copy of your personal information (the right of access)
• To require us to correct any mistakes in your personal information
• To be forgotten - use the 'delete account' function in 'My Details'
• The right to require us to restrict processing of your personal information—in certain circumstances – for example, if you contest the accuracy of the data
• The right to object to your personal information being processed for direct marketing (including profiling)

 

Contacting You

We will only send you Soniccouture marketing emails if you have agreed in the 'Contact Preferences' section of the User Account.

If you are a user of Soniccouture Software we will need to contact you occasionally about relevant updates and upgrades. You can opt-out of these emails entirely in the 'Contact Preferences' section of the User Account.

 

Links to other websites

Soniccouture.com may contain links to other websites. This privacy policy only applies to Soniccouture.com, and doesn’t cover other websites that we link to. These sites or services have their own terms and conditions and privacy policies.

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

If you come to Soniccouture.com from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

 

Changes to this policy

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, Soniccouture LTD will take reasonable steps to let you know.

 

To Contact us or make a complaint

Contact the Data Protection Officer (DPO) if you:

have any questions about anything in this document
think that your personal data has been misused or mishandled

James Thompson, Data Protection Officer - support@soniccouture.com

Soniccouture LTD
20-22 Wenlock Road 
London
UK
N1 7GU

You can also make a complaint to the Information Commissioner, who is an independent regulator.

casework@ico.org.uk
Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm

 

LAST UPDATED 09.10.26