Frequently Asked Questions
| Do your Kontakt products run in Kontakt Player? |
|---|
Most Soniccouture products do need a full install of the retail version of NI Kontakt (2, 3, 4) - if it doesn't say 'Kontakt Player', then it won't run in Kontakt Player! We are now have three Kontakt Player products : Balinese Gamelan : Discovery, Glass / Works , and Novachord. These will be very clearly marked 'Kontakt player compatible' and 'Powered by Kontakt' on the product detail page. |
| If I buy a DVD, do I get access to the download as well? |
|---|
Yes, the download will be automatically added to your account once you order a DVD. ( Gamelan Professional + Composers Edition do not have a download version, so include a download of the Compact Edition instead) |
| Are the download products the same as the DVD version? |
|---|
Yes, the download products are identical to the DVD versions. |
| How long does delivery take? |
|---|
Delivery is via Royal Mail and is very reliable. it takes 1-3 business days within the UK, 3-5 days to Europe and 3-7 business days to the USA and the rest of the world. While you wait, you will have access to the download version of the product. |
| I don't own any of the compatible samplers, do i get access to the WAV samples so I can remap them in my sampler? |
|---|
The WAV samples are fully accessible within our products ( except Kontakt Player products), however we DON'T recommend you attempt to remap them. There are often many thousands of samples, several for every key, and to figure out the mapping we used would probably take months! |
| I don't have Kontakt or EXS24, but my sampler says it loads Kontakt format. Will it be able to load Soniccouture products? |
|---|
The short answer is : we don't know! The long answer is that our products are not tested with any other samplers, and while other samplers may load a basic Kontakt mapping without problems, they can't translate the sophisticated KSP scripting ( Kontakt's programming language) that Soniccouture products include. It's therefore extremely unlikely you will get satisfactory results. |
| What is a RAR file? I can't seem to open my download! |
|---|
.rar is a compression format, like .zip, only it makes smaller files, which are quicker to download. Windows users usually have this built in - if not you can download Winrar For Mac OS X you need to download Stuffit expander, a free utility that opens .rar. Once installed Mac OS will open .rar. When you double click it. |
| My Multi-Part RAR file is corrupted! |
|---|
This is probably not the case - If the RAR consists of more than one part (part1, part2, etc) then you double click ONLY the first one ( once they have all fully downloaded to the same location ). Do not click the other parts at all. The first part will use the other parts to unpack, then it's done. |
Download Tips
1. Resumable Downloads
We recommend that you use Firefox to download - it will resume the download seamlessly if the connection is temporarily lost. this saves you time and us bandwidth!
2. RAR files
What is a RAR file? RAR is a compression format, like zip - Windows users usually have this built in - if not you can download Winrar . For Mac OS X you need to download Stuffit expander, a free utility that opens .rar. Once installed Mac OS will open .rar. When you double click it.
3. Multi-part RAR files - IMPORTANT
a) You need all RAR parts of the product fully downloaded to the same location before you start.
b) Then only click the first RAR file to begin unpacking the product. (You cannot unpack the other parts, part 1 simply uses them as a resource.) If you try to click any other part you will get an error message.
4. Don't Rush!
We recommend not trying to download more than 2 or 3 files at once - you'll get better speeds, less dropped downloads and stress the server less if you download fewer files at once.